Return & Refund Policy

 

At Creykid Toys and Games Pvt Ltd we’re committed to delivering high-quality products that bring value and delight to our customers. If something isn’t quite right, don’t worry, our easy and transparent return process ensures a stress-free experience.

 

1. Eligibility Criteria for Returns & Refunds

To be eligible for a return or refund:

●      The product must be unused and original packaging with tags must be intact.

●      The return request must be initiated within 1 day of delivery.

●      For damaged or defective items, customers must share unboxing video evidence within 24 hours of delivery.

 

2. Step-by-Step Return & Refund Process

Step 1: Email us at support@creykidtoys.com

Step 2: Fill in the return request form with order ID, product details, and reason for return
Step 3: Our team will verify your request and respond within 24–48 business hours
Step 4: If approved, we will schedule a free reverse pickup (wherever serviceable)
Step 5: Once the product reaches our warehouse and passes quality checks, your refund or exchange will be processed

 

3. Order Cancellation Policy

We understand that sometimes plans change — and we’re here to help!

 Cancellation Before Shipment

●      You may cancel your order within 12 hours of placing it or before it is shipped, whichever is earlier.

●      To cancel, simply:

o   Email us at support@creykidtoys.com or

o   Call/WhatsApp us at +91-99944 55014 with your Order ID

Once cancelled, your payment will be refunded to the original payment method within 5–7 business days.

 

Cancellation After Shipment

●      If your order has already been shipped, it cannot be cancelled.

●      You may still initiate a return after delivery in line with our Return Policy

 

 Special Conditions

●      Orders containing personalized, made-to-order, or limited-edition items cannot be cancelled once placed.

●      Prepaid orders eligible for cancellation will be refunded after internal processing.

 

4. Timeframe for Initiating Returns & Receiving Refunds

●      Return Initiation: Within 1 day of delivery

●      Pickup Window: Within 2–4 working days of approval

●      Refund Processing: Within 5–7 business days after item reaches our warehouse

●      Refund Mode: Back to original payment method or store credits (based on customer preference)

 

5. Conditions for Full or Partial Refunds

Condition	Refund Type
Product is unused and in original condition	Full Refund
Product is used or damaged post-delivery	Partial Refund / No Refund
Defective product or wrong item sent	Free Replacement / Full Refund
Return request beyond 1 day	Not Eligible

Note: Shipping fees (if any) are non-refundable unless the return is due to our error.

 

6. Additional Benefits & Our Satisfaction Promise

●      Hassle-Free Pickup: We arrange pickups from your doorstep in most locations.

●      Flexible Refund Options: Choose between original payment refund or 10% extra value in store credit.

●      Live Support: Our team is available to guide you through every step.

 

7. How to Initiate a Return or Refund

To start a return:

●      Visit: www.creykidtoys.com

●      Or email: support@creykidtoys.com

●      Provide: Order ID, registered email/phone number, reason for return, and product unboxing video if damaged

Our friendly support team will guide you at every step.

 

8. Contact Our Customer Support

Still have questions? We’re here to help.

Email: support@creykidtoys.com
Call/WhatsApp: +91-99944 55014
Available: Mon–Fri 9.30 AM to 6.30 PM IST

9. Replacement Policy

·       We will resolve the issue via replacement or refund within 3–5 working days after review

 

Replacement delivery timeline

·       Within Tamil Nadu: Replacement orders will be delivered within 7 working days

·       Within India (outside Tamil Nadu): Replacement orders will be delivered within 10 working days.

·       International (Other Countries): Replacement orders will be delivered within 20 working days.

 

 

Your happiness matters.
At Creykid Toys and Games Pvt Ltd, we’re not just here to sell, we’re here to build trust and delight you with every purchase.